Our Staff

Melissa Jones, HIS

Hearing Instrument Specialist

Melissa E. Jones is a Hearing Instrument Specialist. Melissa is originally from Elmhurst, IL and moved to Bloomingdale, IL in 2022. Melissa attended college at the University of Phoenix and trained with the International Hearing Society to begin her journey in hearing care. She started working at Hearing Lab in 2023. Melissa began working in the hearing industry in 2018 and was drawn to the profession because of her desire to help people live more fulfilled lives.

What Melissa loves most about saving hearing lives is helping people communicate more effectively with their loved ones. Melissa strives to improve quality of life in her everyday work with patients.

Outside of saving hearing lives, Melissa loves hobbies such as taking the kids to waterparks, gardening, and walking the dog.

Natalie Shoptaw

Regional Admin Coordinator

Natalie Shoptaw is a Regional Admin Coordinator for the Great Lakes Region. She was born and raised in Chicago. Natalie started working at Hearing Lab in 2016. She loves seeing how better hearing changes her patients. She loves listening to their stories the most. Natalie spends time her husband and family outside of Hearing Lab. She spends her time crocheting, reading, and video gaming.

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Customer Reviews

Kind, courteous , professional, and knowledgeable folks. Recommend highly.

Bonnie Beach, on Google

What a wonderful service! Melissa is excellent! Very helpful polite respectful person! I am very pleased with her service! Thank you so much Melissa! 👍

Dipti Shah, on Google

Excellent service! Melissa was so nice, very polite respectful help! I was very happy with her service! I really appreciate it! 👍

narendra shah, on Google
Chandrakant Choxi, on Google
Daniel Dral, on Google

What a wonderful and positive experience. Melissa is a delight and made a big decision easy to digest. She came highly recommended and I too am giving her all stars plus some!

Jill Driggs, on Google

Melissa was great answering all my questions, thank you Melissa u were very helpful

Peter Katsikeas, on Google

Natalie and Melissa were very personable, professional and helpful. Enjoyed my time with them.

Cheryl Taylor, on Google

Very fast and professional.

Rocco M., on Google
Mike Emond, on Google

Natalie was sooo nice. Covered everything with me about price, features, insurance. Asked and answered all my questions. Thank you Natalie 😊

Chris Leindecker, on Google

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