Our Staff

Melissa Jones, HIS

Melissa Jones, HIS

Hearing Instrument Specialist

Melissa E. Jones is a Hearing Instrument Specialist. Melissa is originally from Elmhurst, IL and moved to Bloomingdale, IL in 2022. Melissa attended college at the University of Phoenix and trained with the International Hearing Society to begin her journey in hearing care. She started working at Hearing Lab in 2023. Melissa began working in the hearing industry in 2018 and was drawn to the profession because of her desire to help people live more fulfilled lives.

What Melissa loves most about saving hearing lives is helping people communicate more effectively with their loved ones. Melissa strives to improve quality of life in her everyday work with patients.

Outside of saving hearing lives, Melissa loves hobbies such as taking the kids to waterparks, gardening, and walking the dog.

Natalie Shoptaw

Natalie Shoptaw

Patient Services Coordinator

Natalie Shoptaw joined the Hearing Lab family in 2016 as a patient services coordinator. When asked what her favorite part of her position is, she answered “When my patients tell me all the different old and new sounds they can now hear, from birds singing to the turning signals in their cars. It is amazing how the smallest tech can make the biggest difference in lives!”

Natalie resides in Chicago with her husband, author Richard Shoptaw. In her spare time, she likes to cuddle in her grandmother’s chair and crochet while listening to a great audiobook, enjoys video gaming with her husband, and Star Wars.

woman with ipad background

Customer Reviews

I went right in at my scheduled appointment time. Melissa was courteous and very professional. She explained what she was doing every step of the way and made appropriate suggestions. I walked away feeling great about my experience. Thanks!

Jim Kliora, on Google

Melissa was incredible!! I’ve never taken a hearing test before and she made the whole experience fun and easy! Great personality and energy. I’m someone who asks a lot of questions and she answered all of them and explained everything clearly! Thanks Melissa you’re the best!

Godson Eneogwe, on Google


Batke, on Google

Nancy Smith, on Google

A great experience! So knowledgeable and answered all my questions! Very nice staff too. I have no complaints to give!!

Sandi Cruz, on Google

VLIM2007, on Google

Friendly and knowledgeable. Good suggestions

Marsha Darga, on Google

Amazing service from top to bottom. This facility has an amazing staff. Excellent experience. Highly recommend.

S Johnson, on Google

They are always professional and helpful. Quick responses/replies, and are flexible. While service may be standard, has a customized/personalized feel. Highly recommend.

karen holcombe, on Google

Barry Benduha, on Google

Thomas Parker, on Google

Schedule Your Free Consultation

Schedule Now